Home Transit News Paratransit Exclusive: DC’s Metro Couldn’t Document Its Complaint Responses; Then It Could

Exclusive: DC’s Metro Couldn’t Document Its Complaint Responses; Then It Could

By: ETHAN BARTON

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Washington Metropolitan Area Transit Authority (WMATA) officials couldn’t find any documents showing their responses to customer complaints after a months-long search-and-review process, but found the records just hours after The Daily Caller News Foundation’s Investigative Group said it would write a story about the failure.

Metro officials, including three top executives, initially said the documents didn’t exist since they only verbally responded to more than 2,300 comments WMATA received in November 2016. Many of those were complaints about significant delays and rude and dangerous employees.

The transit authority suddenly found written responses after TheDCNF requested a comment on a forthcoming story regarding Metro’s verbal-only responses.

Read more of the original article

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