The opening weeks of the new Paratransit (aka Dial-A-Ride) service model were not smooth in Surprise.
This Valley Metro program replaced the old system of rides through Total Transit (Discount Cab) with three options for ADA-certified riders, residents age 65 or older and economically disadvantaged residents. Each of those modes — the Ride Choice program with two cab companies, the Paratransit van for multi-person trips outside the city and the bus to and from the Surprise Senior Center — has faced some problems since the program changed July 1.
Regular users of the program had trouble loading money on their Ride Choice cards by July 1, in part because the calls for and administration of those cards was handled by the MJ Management office in Baltimore. Read more of the original article.