New paratransit service providers will take over the program in October to address growing demand.
Drivers for the Regional Transportation District’s Access-a-Ride service will have a new employer when they wake up on Oct. 1 – a change that RTD hopes will help solve the problem of growing demand in the face of labor shortages.
All Aboard Transit Services, a locally managed paratransit operation, lost its share of a $175 million contract with RTD’s Access-a-Ride program last fall. RTD put it up to bid as a result of growing concerns that the service was not meeting the needs of passengers.
The Access-a-Ride service – RTD’s way of adhering to federal law that requires any fixed-route transit system to provide an alternative paratransit system for people with disabilities – was struggling with capacity: too many riders and not enough drivers.