Home Transit News Paratransit Should Philly follow Boston and remake paratransit with ride hailing?

Should Philly follow Boston and remake paratransit with ride hailing?

by Jason Laughlin, Staff Writer

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Photo: JASON LAUGHLIN Elizabeth Dean-Clower boards a paratransit vehicle in Boston. A physician and disability advocate, she has been following the MBTA’s experiment with using ride-hail vehicles to make it easier for people with disabilities to get around.

When it’s working at its best, SEPTA’s service for riders with disabilities requires a reservation no less than a day before the trip.

The riders might have to accept a pickup time within two hours of when they would actually like to depart, and then may need to be OK with the vehicle showing up 10 minutes early — or 20 minutes late.

When the parts aren’t moving in sync, riders have waited hours for the Customized Community Transportation vehicle to show.

“For a long time I did use paratransit,” said Theresa Yates, 49, whose cerebral palsy requires her to use a wheelchair. “I got tired of waiting.”

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