When it’s working at its best, SEPTA’s service for riders with disabilities requires a reservation no less than a day before the trip.
The riders might have to accept a pickup time within two hours of when they would actually like to depart, and then may need to be OK with the vehicle showing up 10 minutes early — or 20 minutes late.
When the parts aren’t moving in sync, riders have waited hours for the Customized Community Transportation vehicle to show.
“For a long time I did use paratransit,” said Theresa Yates, 49, whose cerebral palsy requires her to use a wheelchair. “I got tired of waiting.”